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Frequently Ask Questions (FAQs) Frequently Ask Questions (FAQs)

  • How to buy?
    1. Browse through our products and read the details, size carefully.
    2. Add your favorite product to your shopping basket.
    3. Click “Checkout” to proceed to next step. You may ask for customer login. You are required to create an account under Racer Hobby portal so that we can serve you better.
    4. Confirm your shipping address.
    5. Select your payment method. You can choose to pay using credit card or “Online Transfer/ATM Transfer/Cash Deposit”.
    6. Click “Confirm” to complete the order process.
    7. Once you have made the payment, please email us your order id, name, payment bank name, and total amount.
    8. You can check your order status from time to time under “My Account-> View the orders I have made”.

  • How to make payment to us?
    During checkout, you can select to pay us using credit card via PayPal or “Online Transfer/ATM Transfer/Cash Deposit”. Please do email us your order id, name, payment bank name, and total amount after made your payment.
     
  • How to check my order status?
    Please login to “My Account” at www.Racer Hobby.com.my. Click on “View the orders I have made” to check your order status. You can click on the order to check the details. We will update the order status and comments there.
     
  • Why I don’t receive any email notification from Racer Hobby??
    This is because of your mail server's (eg. Yahoo mail and hotmail) policy. Some of our mail might send to your junk/spam mail folder. Please do add our support email in to your safe contact list. Alternatively, you can check our mail in junk/spam mail folder.
     
  • Why payment price in PayPal is different from the display price after currency conversion?
    Pay pal does not support payment in ringgit malaysia. So, when you check out, it will convert MYR to USD with the latest conversion rate. As we aware, there rate is a different from what you see on the newspaper. In this case, the total might become a little bit higher. Alternately, you can pay your payment via online transfer/ ATM transfer/ Cash deposit with the exact price.
     
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